Customer Support

Start Up Support

Need help generating weld parameters? Making sure your parts are being welded correctly? Whatever your need, CLOOS can help get you started and on the right path.

Online

Online Programming

Online Programming support is available for those customers who do not have the resources necessary to develop their own programs. Our Programming / Welding experts have many years of experience when it comes to programming very complex parts. This experience ensures that the best approach is taken for maximum coverage and minimum cycle time.

Offline

Offline Programming

RoboPlan, CLOOS’ own offline programming software, is designed to assist in developing and modifying production programs on the PC, minimizing production time loss.
• Utilizes existing component data from many common CAD systems.
• Allows for new systems to get into production more quickly after installation.
• Offline programming is also excellent for adding new parts to an existing system; allowing for the programming to be done without stopping production.

Repairs

Repairs

Torch, Cable and Collision Sensor repairs are readily available or yours can be sent in and rebuilt.

Spare Parts

Spare Parts and Consumables

A full range of these items are available from our Schaumburg, Illinois location to ensure optimum uptime and performance of your CLOOS system.

Installation Supervision of Robotic Systems

Installation Supervision of Robotic Systems

This is preformed by our installation specialists that work hand-in-hand with the customer or 3rd party installation crews.

Preventative Maintenance

Preventative Maintenance

Preventative Maintenance is offered to ensure each robotic system continues to run smoothly and efficiently throughout its life cycle.

Training Programs

Training Programs

Maintenance, Programming (online and offline) and Operator training programs are provided to maximize the understanding of each robotic welding system. These training programs can take place at our Schaumburg, Illinois or Monterrey, Mexico facility or at the customer’s facility.

We offer training for every aspect to ensure successful use of the CLOOS robotic welding cell. Almost every class is customized to accommodate the individual customer’s needs; allowing for maximum efficiency for the time invested in the training.